Shipping policy

Shipping Policy

Last Updated: 27 July 2026

At FilthyGrips, we take pride in building high-quality custom steering wheels and accessories. Every order is carefully prepared to ensure it meets our quality standards before it leaves our workshop.

Processing Times

Most orders are processed and dispatched within 2–5 weeks from the date of purchase. As many of our products are custom-made, processing times may vary depending on current order volume and product availability.

If there are any unexpected delays, we will contact you using the email address provided with your order.

Shipping

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery times vary depending on your location and the shipping carrier. Estimated delivery times are provided as a guide only and are not guaranteed.

FilthyGrips is not responsible for delays caused by:

  • Postal or courier services

  • Customs processing

  • Weather events

  • Public holidays

  • Incorrect shipping information provided by the customer

International Orders

We proudly ship worldwide.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These fees are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is supplied, FilthyGrips is not responsible for lost or delayed parcels. If your order is returned to us, additional shipping charges may apply before it can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist with lodging a claim with the shipping carrier.

Please include:

  • Your order number

  • Photos of any damaged packaging or products (if applicable)

  • A brief description of the issue

Order Tracking

Tracking information will be emailed once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@filthygrips.org

We'll be happy to assist you.